PRIVACY POLICY:
INTRODUCTION:
When you use Luzerner Taxi, you confide in us with your data. We are committed to honor that trust. This begins with helping you comprehend our security policies.
This policy defines the manner in which Luzerner Taxi will collect, hold and protect the information about the website and/or mobile app to test the data we gather, use and share.
Data Collection and Use
This Policy applies to users of Luzerner Taxi services anywhere in the world, including users of Luzerner Taxi applications, websites, or other services.
This Policy depicts how Luzerner Taxi and its partners gather and utilize individual data to provide our services.
This Policy explicitly applies to:
Providers: users who offer services independently or through a company to deliver the services.
Users: users who request for any services.
This policy likewise applies to the individuals who furnish data to Luzerner Taxi regarding an application to utilize our services, or whose data Luzerner Taxi generally acquires regarding its services.
The practices portrayed in this policy are liable to appropriate laws in the spots in which we work. This implies we just take part in the practices portrayed in this policy in a specific country or area whenever allowed under the laws of those spots. If you don't mind getting in touch with us in the event that you have inquiries on our practices in your nation or area can help.
What purpose the app is using that data?
The main purpose of the app using the data is to transform the services into easily accessible. Also, data collection enables us to offer uninterruptible services in the buy/sell marketplace. Also, the data collection is used to
Ensure the safety/security of users & services
Continuous support
Research and development
Enable in-app communication
Send communications to users in marketing and non-marketing aspects
Connect with legal proceedings
Data Controller:
The information we collect
Luzerner Taxi collects:
Data that you give to Luzerner Taxi, for example, when you make your Luzerner Taxi account.
Data made when you utilize our services, for example, area, utilization and gadget data.
Information from other sources, such as Luzerner Taxi partners and third parties that use Luzerner Taxi APIs.
The accompanying data is gathered by or for Luzerner Taxi:
INFORMATION YOU PROVIDE:
This may include:
Service Provider’s Profile :
The information we collect on the perspective of identifying are listed below:
Name
Gender
Date of Birth
Mobile Number
Location/Demographic information
Device information
Government Recognizable IDs
Driving License Numbers(vehicle details and protection data)
Photograph
Collection of this information by us is used only for background verification to assure the quality of services.
User Profile
We collect the data when users create the uber accounts with the app. This includes the following
Name
Gender
Date of Birth
Mobile Number
Address
Profile Picture
Banking information
Data collection mainly includes gender and date of birth details. (When required for certain services or programs such as some features enabled to confirm the age and allow them to use the app. The inclusion of gender permits the users such that women can provide or receive the services to/from the women. This enables the services to be perfectly fit one for both genders.
We may use the photo only to verify the identity clearly with the latest technologies. For more information, refer to the section in the title “How We Use Personal Data”.
INFORMATION CREATED WHEN YOU USE OUR SERVICES:
This may include:
Location information
Depending upon the Luzerner Taxi services you use and your application settings or gadget consents, we may gather your appropriate location data as decided through information, for example, GPS, IP address and Wi-Fi.
Providers and Users can utilize the Luzerner Taxi application without permitting Luzerner Taxi to gather their location information. Be that as it may, this may influence the usefulness accessible on your Luzerner Taxi application. For instance, on the off chance that you don't permit Luzerner Taxi to gather your area data, you should enter your “get address” data physically. What's more, area data will be gathered from the provider and connected to your record, regardless of whether you have not permitted Luzerner Taxi to gather your area data or not.
Service information
We gather service information identified with your utilization of our services, including the kind of services you asked for or gave, your request subtleties, date and time the service was given, money charged. Likewise, on the off chance that somebody utilizes your advancement code, we may connect your name with that individual.
Usage information
We gather data about how you interface with our services. This incorporates data, for example, get to dates and times, application highlights or pages, application crashes and other framework action, kind of program, and outsider destinations or services you were utilizing before cooperating with our services. Sometimes, we gather this data through treats, pixel labels and comparable advancements that make and keep up remarkable identifiers. To discover increasingly about these advancements, if it's not too much trouble see our Cookie Statement.
Communications data
We empower our users to speak with one another and Luzerner Taxi by means of the Luzerner Taxi applications, sites and other services. For instance, we empower providers and Handy users, who are beneficiaries, to call one another (in a few nations, without uncovering their phone numbers to one another). To give this administration, Luzerner Taxi gets some data with respect to the calls, including the date and time of the call/content and the substance of the interchanges. Luzerner Taxi may likewise utilize this data for customer support services (counting to determine questions between users), for wellbeing and security purposes, to enhance our items and services, and for investigation.
INFORMATION FROM OTHER SOURCES:
This may include:
User feedback, such as ratings or compliments.
Provider feedback, such as ratings or compliments.
User furnishing your data regarding referral programs.
Users asking for services for you or for your benefit.
Users or others giving data in association claims or debate.
Luzerner Taxi employees through which you make or access your Luzerner Taxi account, for example, installment suppliers, internet based life services, or applications or sites who utilize Luzerner Taxi APIs or whose APIs Luzerner Taxi utilizes, (for example, when you arrange a stumble on Google Maps).
Money related services suppliers (on the off chance that you are a provider).
Accomplice transport organizations (in the event that you are a provider who utilizes our services through a record related with such an organization).
The proprietor of a Luzerner Taxi for Business or Luzerner Taxi provider profile that you use.
Publicly available sources.
Marketing service providers.
Luzerner Taxi may consolidate the data gathered from these sources with other data in its ownership.
How We Use Personal Data
Luzerner Taxi uses the personal data to transform the services into easily accessible. Also data collection enables us to offer reliable/convenient transportation, delivery and other services. We use the data to
Ensure the safety/security of users & services
Continuous support
Research and development
Enable in-app communication
Send communications to users in marketing and non-marketing aspects
Connect with legal proceedings
Luzerner Taxi doesn’t sell or share the user's personal data with third parties without getting consent from the user side. We use personal details to improve the service offering in the following aspects.
Create/ update accounts
Enable transportation & delivery services
In-app payments
Track & share progress of services
Personalize the user experience
Facilitate the service with insurance, invoice and financing solutions
Safety & Security
In order to maintain the security and integrity of services, We use your personal data. This includes
User’s identity verification and the eligibility confirmation to use the services without any interruptions
Accurate detection of the unsafe driving behavior
With the use of location, user details, fraudulent accounts detection and prevention of accessing the services by the unauthorized people
Using ratings/ reportings from user data, the feedback to encourage the service comply with standards set by the community .
Consistent Support
Luzerner Taxi uses this personal information to address and investigate the user's concerns and provide the responses in the right time.
Research/Development
The collection of date of birth, gender and related personal information by Luzerner Taxi used to improve the user experience. This information also helps us to offer the services in the convenient and easy-to-use manner.
Enable In-App Communication
Message or call of the service providers in order to get the services directly at doorstep. Fulfilling the user obligations confined with our Terms of Use with us.
Marketing/non-marketing campaigns
Collecting personal data is a helpful one for immediate market needs. This includes the sending messages to the users regarding
Services
New features update
Promotions
The communication in the form of email, SMS, social-media ads is enabled only after getting the consent from the user side. Choice/transparency is getting from the user side to enable marketing efforts to be efficient.
Also, Luzerner Taxi uses the data to send alerts regarding non-marketing aspects:
Changes in Terms of Use and
Privacy policies
Legal Proceedings/Essentials
Luzerner Taxi uses the personal data to address any claims and the disputes related to our services. To meet the requirements fall under laws, regulations and the operating licenses or agreements related to cover legal aspects.
Cookies and third-party technologies
Luzerner Taxi and its accomplices use cookies and other identification technologies on our applications, sites, messages and online promotions for purposes portrayed in this approach.
Cookies are little content documents that are put away on your program or gadget by sites, applications, online media and commercials. Luzerner Taxi utilizes treats and comparable advancements for purposes, for example,
Validating Customers
Recollecting customer inclinations and settings
Deciding the prevalence of substance
Conveying and estimating the viability of publicizing efforts
Investigating webpage traffic and inclines, and by and large understanding the online conduct and premiums of individuals who associate with our administrations. We may likewise enable others to give group of onlookers estimation and examination administrations for us, to serve promotions for our benefit over the Internet, and to track and give an account of the execution of those ads.
These substances may utilize treats, web reference points, SDKs and different innovations to recognize your gadget when you visit our webpage and utilize our administrations, and in addition when you visit other online locales and administrations. It would be ideal if you see our Cookie Statement for more data with respect to the utilization of cookies and different advances portrayed in this area, including in regards to your decisions identifying with such advances.
Choice and Transparency
Luzerner Taxi gives the way to you to see and control the data that Luzerner Taxi gathers, including through:
In-app privacy settings
Device permissions
In-app ratings pages
Marketing opt-outs
You can likewise ask Luzerner Taxi to give you clarification, duplicates or revision of your information.
PRIVACY SETTINGS:
The Privacy Settings menu in the Luzerner Taxi Provider application enables clients to set or refresh their area and contacts sharing inclinations, and their inclinations for getting portable notices from Luzerner Taxi. Data on these settings, how to set or change these settings, and the impact of killing these settings are depicted underneath.
Location information
Luzerner Taxi utilizes users gadget area administrations to make it simpler to get a sheltered, dependable Handy service at whatever point you require one. Area information enhances our administrations, including pick-ups, route and client bolster.
You can empower/incapacitate or change Luzerner Taxi accumulation of user area data whenever through the Privacy Settings menu in the Luzerner Taxi application, or by means of the settings on your cell phone. On the off chance that you cripple the gadget area benefits on your gadget, your utilization of the Luzerner Taxi application will be influenced. For instance, you should enter your get or drop-off areas physically. What's more, area data will be gathered from the provider amid your outing and connected to your record, regardless of whether you have not empowered Luzerner Taxi to gather your area data.
Notifications: Account and handy service updates
Luzerner Taxi gives clients arranged status warnings and updates identified with your record. These warnings are an important piece of utilizing the Luzerner Taxi application and can't be handicapped. In any case, you can pick the strategy by which you get these notices through the Privacy Settings menu in the Luzerner Taxi application.
Notifications: Discounts and news
You can enable Luzerner Taxi to send you push warnings about limits and news from Luzerner Taxi. You can enable/impair these notices whenever through the Privacy Settings menu in the Luzerner Taxi application.
DEVICE PERMISSIONS
Most portable stages (iOS, Android, and so on.) have characterized specific kinds of gadget information that applications can't access without your assent. These stages have diverse authorization frameworks for acquiring your assent.
The iOS stage will caution you the first run through the Luzerner Taxi application needs authorization to get to particular sorts of information and will give you a chance to assent (or not assent) to that. Android gadgets will advise you of the authorizations that the Luzerner Taxi application looks for before you first utilize the application, and your utilization of the application establishes your assent.
Updates to this policy:
We may sometimes refresh this arrangement.
We may sometimes refresh this arrangement. On the off chance that we roll out huge improvements, we will inform you of the progressions through the Luzerner Taxi applications or through others implies, for example, email. To the degree allowed under pertinent law, by utilizing our administrations after such notice, you agree to our updates to this strategy.
We urge you to occasionally survey this strategy for the most recent data on our protection rehearsals. We will likewise make earlier forms of our protection strategies accessible for survey.
General Terms and Conditions (GTC) of Luzerner Taxi GmbH
1. Scope
These General Terms and Conditions (GTC) apply to all services provided by Luzerner Taxi GmbH. By using our services, the customer agrees to these GTC.
2. Conclusion of contract
A contract between Luzerner Taxi GmbH and the customer is concluded by ordering a taxi by telephone, in writing or electronically and by getting into a taxi.
3. Services
Luzerner Taxi offers passenger transport, luggage transport and special trips. Special trips must be agreed in advance. Luzerner Taxi GmbH reserves the right to refuse services for important reasons.
4. Prices and payment conditions
The transport prices are based on the current tariff, which is visibly displayed in the taxi. Special trips are agreed individually. Payment is made in cash, by credit card or other payment methods accepted by Luzerner Taxi GmbH. A fee of 3% of the fare is charged for card payments.
5. Cancellations and waiting times
Cancellations by phone
Orders by phone that are cancelled less than one hour before the pick-up time will be charged a flat rate of 20 CHF. Waiting times of more than 10 minutes after the agreed pick-up time may incur additional costs.
Online cancellations
Online bookings that are cancelled less than 24 hours before the pick-up time may be charged a flat rate of up to 50% of the agreed price. Waiting times of more than 10 minutes after the agreed pick-up time may incur additional costs.
6. Liability
Lucerner Taxi GmbH is only liable for damages in the event of intent or gross negligence. Luzerner Taxi GmbH is only liable for loss or damage to luggage if the damage was caused by improper handling by the driver. Vomiting in the vehicle is subject to a minimum fine of 1000 CHF.
7. Customer obligations
The customer is obliged to observe the safety regulations, follow the driver's instructions and adhere to the legal provisions. In the event of deliberate damage to the vehicle or contamination, Luzerner Taxi GmbH can hold the customer liable for cleaning or repairs.
8. Data protection
All personal data collected as part of the business relationship will be processed in accordance with the applicable data protection regulations and will not be passed on to third parties unless this is necessary to fulfill the contract.
9. Place of jurisdiction and applicable law
Swiss law applies. The place of jurisdiction is Lucerne.
10. Final provisions
If individual provisions of these General Terms and Conditions are or become invalid, the validity of the remaining provisions remains unaffected. Luzerner Taxi GmbH reserves the right to change these General Terms and Conditions at any time.
ACCOUNT DELETION
Users can request the deletion of their personal information and account by visiting the following link: [https://goferjek.trioangle.com/contact_us]